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Customer Experience Champion at Curve

London WC1
Employment Type
Salary Rate
£19-£23K p.a. + options package
Date posted
Monday 5th November 2018
Application closing date
Monday 31st December 2018
Main Duties
We are looking for an exceptional candidate to support our most important asset, our customers. Customer Experience Champions at Curve are the gateway to our customers and face of the company. The majority of our time is spent answering inbound customer support queries in our CS ticketing system, by email (and occasionally by phone), capturing feedback (good and bad), and exploring technical and legal queries (with the support of relevant colleagues).

This is a great opportunity to get in at the launch of a ground-breaking mobile fintech startup and be a part of its success, as well as learning new skills from an awesome team of people, and making your mark on how Curve engages with its customers.
Qualifications and Experience
Be a graduate or have relevant experience. Be enthusiastic about being part of a team who seeks to change the way people interact with financial services. Be able to demonstrate an ability or willingness to handle high levels of uncertainty. Have outstanding writing abilities and enjoy the English language; you'll be able to argue about the correct use of affect/ effect. Like taking real and significant ownership of your work
Able to recognise and understand a customer’s problem, and adjust your tone to fit the situation. Be excited to learn everything you can about a complex ground-breaking product, from payment processing to fraud, from financial regulations to brand and marketing, and everything in between. Have very good attention to detail, and not be above proof-reading your colleague’s work (or asking them to check yours) if it means sending out typo-free communications.
And bonus points for (but not required):
Experience with customer support tools e.g. Desk/Zendesk/Freshdesk, Intercom, Crashlytics
Experience working with a technical or financial product
Experience working in a startup or fast-changing environment
Additional Job Info
For full job details go to website
How to Apply
Apply via website

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Resource - The Jewish employment advice centreAddress: 8 Dancastle Court, 14 Arcadia Avenue, Finchley, London, N3 2JU
Tel: 020 8346 4000

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Funded by voluntary contributions and supported by Jewish Blind and Disabled

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Registered in England Number 5211299 Charity Registration Number 1106331
Funded by voluntary contributions and supported by Jewish Blind and Disabled

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