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Welfare Manager at The Travel Corporation

Employment Type
Salary Rate
Date posted
Thursday 10th January 2019
Application closing date
Thursday 24th January 2019
Main Duties
Own/uphold Contiki's duty of care/welfare policy towards Contiki's travellers: attend a range of external meetings/training events pertaining to compliance, health & safety and incident management - ensuring Contiki's adherence to guidelines recommended in those meetings; provide Contiki's Global Operations Team with specialist training on compliance, customer welfare, health & safety and incident management; implement a support system that provides Contiki's travellers and trip representatives with a confidential means to voice their concerns/worries while on trip and help respond to them; work collaboratively with the Operations Teams around the world to handle complex customer care issues through to mutually satisfactory resolution; provide support to Contiki travellers and/or representatives while on-trip when required; facilitate crisis intervention and prevention programs for the business on a global scale.
For further details see:
Qualifications and Experience
Professional/Personal qualifications:
Minimum 5 years' experience in customer support & welfare, ideally in travel but other industry backgrounds considered
Demonstrated experience of providing specialist customer support (experience working with young people preferred)
Compliance, regulatory, legal, medical or policing background or qualifications would be advantageous
Strong customer care background; ideally in dealing with complex cases such as those involving mental health, antisocial behaviour and ethical issues
Honed training / coaching ability and great presentation skills
Crisis management experience
Excellent organisational and leadership skills
Top communication and interpersonal aptitude
Flexibility to travel at short notice when necessary
Additional Job Info
This demanding but fulfilling role is likely to suit a travel or welfare professional who has a compliance, regulatory, medical or legal bent and an interest in specialist customer care. The role will involve occasional travel, given the need to deliver training to our overseas operations teams, and to support trip representatives and travellers both remotely and in-destination when your specialist knowledge is called upon.
How to Apply
Go to: and click on Apply

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Resource - The Jewish employment advice centreAddress: 8 Dancastle Court, 14 Arcadia Avenue, Finchley, London, N3 2JU
Tel: 020 8346 4000

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Funded by voluntary contributions and supported by Jewish Blind and Disabled

 8 Dancastle Court
    14 Arcadia Avenue
    London N3 2JU



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Registered in England Number 5211299 Charity Registration Number 1106331
Funded by voluntary contributions and supported by Jewish Blind and Disabled

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