Jobs Board
Reference
Vac-6629
Location
Stanmore
Hours
Full-time
Employment Type
Permanent
Salary
£35,510 to £43,403 per annum
Date posted
Sunday 11th October 2026
Application closing date
Friday 16th October 2026
Main Duties
You’ll:
Take ownership of a defined portfolio of supported living properties and manage the full tenancy lifecycle
Conduct regular visits with tenants to review their tenancy, identify emerging issues and support tenancy sustainment
Carry out property inspections during scheduled visits, identifying repairs, property condition and health and safety concerns
Ensure tenancy agreements, records and documentation remain accurate, up to date and fit for purpose
Deliver accessible tenancy sign-ups using approaches appropriate to individual communication needs, including easy-read information and visual aids
Help tenants understand their rights, responsibilities and security of tenure
Monitor rent accounts and manage arrears proactively
Support tenants with Housing Benefit applications and other relevant benefits, including liaison or signposting to specialist agencies where appropriate
Manage tenancy breaches, anti-social behaviour and disputes proportionately and with a trauma-informed approach
Oversee allocations, voids and move-on arrangements
Work with Property Services to make sure repairs and maintenance are addressed promptly
Help ensure homes are safe, compliant, well maintained and appropriate for neurodiverse needs, including sensory considerations
Build strong relationships with tenants, families and advocates
Facilitate tenant engagement and ensure the tenant voice influences how services develop
Promote independence, participation and community inclusion
Identify and respond appropriately to safeguarding concerns
Work collaboratively with social workers, support teams and other professionals
Develop relationships with local authorities, housing associations, registered providers, private landlords and benefits agencies
Contribute to audits, inspections, reporting and continuous service improvement
For full job description and person specification go to: jobs.norwood.org.uk
Take ownership of a defined portfolio of supported living properties and manage the full tenancy lifecycle
Conduct regular visits with tenants to review their tenancy, identify emerging issues and support tenancy sustainment
Carry out property inspections during scheduled visits, identifying repairs, property condition and health and safety concerns
Ensure tenancy agreements, records and documentation remain accurate, up to date and fit for purpose
Deliver accessible tenancy sign-ups using approaches appropriate to individual communication needs, including easy-read information and visual aids
Help tenants understand their rights, responsibilities and security of tenure
Monitor rent accounts and manage arrears proactively
Support tenants with Housing Benefit applications and other relevant benefits, including liaison or signposting to specialist agencies where appropriate
Manage tenancy breaches, anti-social behaviour and disputes proportionately and with a trauma-informed approach
Oversee allocations, voids and move-on arrangements
Work with Property Services to make sure repairs and maintenance are addressed promptly
Help ensure homes are safe, compliant, well maintained and appropriate for neurodiverse needs, including sensory considerations
Build strong relationships with tenants, families and advocates
Facilitate tenant engagement and ensure the tenant voice influences how services develop
Promote independence, participation and community inclusion
Identify and respond appropriately to safeguarding concerns
Work collaboratively with social workers, support teams and other professionals
Develop relationships with local authorities, housing associations, registered providers, private landlords and benefits agencies
Contribute to audits, inspections, reporting and continuous service improvement
For full job description and person specification go to: jobs.norwood.org.uk
Qualifications and Experience
Essential
A housing qualification or be working towards one
Effective tenancy management experience
Experience delivering performance measures and improving customer service within a housing management environment
Knowledge of exempt accommodation
Strong knowledge and understanding of housing legislation and tenancy management
Experience working collaboratively to deliver improvements for customers
Understanding of the Renters’ Rights Act 2026
Knowledge of safeguarding legislation
Understanding of the Equality Act and inclusive practice
Knowledge of health and safety compliance
An understanding of neurodiversity, including autism, ADHD and learning disabilities
Strong communication and interpersonal skills
The ability to adapt your communication to individual needs
Strong problem-solving and conflict-resolution skills
Good organisation and workload management
Desirable
It would be advantageous if you also bring:
Experience within supported housing or social care
Knowledge of welfare benefits
Experience working directly with neurodiverse people
A housing qualification or be working towards one
Effective tenancy management experience
Experience delivering performance measures and improving customer service within a housing management environment
Knowledge of exempt accommodation
Strong knowledge and understanding of housing legislation and tenancy management
Experience working collaboratively to deliver improvements for customers
Understanding of the Renters’ Rights Act 2026
Knowledge of safeguarding legislation
Understanding of the Equality Act and inclusive practice
Knowledge of health and safety compliance
An understanding of neurodiversity, including autism, ADHD and learning disabilities
Strong communication and interpersonal skills
The ability to adapt your communication to individual needs
Strong problem-solving and conflict-resolution skills
Good organisation and workload management
Desirable
It would be advantageous if you also bring:
Experience within supported housing or social care
Knowledge of welfare benefits
Experience working directly with neurodiverse people
Additional information
Hours: 35 per week
Benefits include: 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days; enhanced parental pay; Employee Assistance Programme; Health cash plan covering a range of treatments and wellbeing tools,
Blue Light Card scheme; Cycle to Work scheme; free on-site parking; a supportive, and experienced leadership team.
Benefits include: 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days; enhanced parental pay; Employee Assistance Programme; Health cash plan covering a range of treatments and wellbeing tools,
Blue Light Card scheme; Cycle to Work scheme; free on-site parking; a supportive, and experienced leadership team.
How to Apply
Go to: jobs.norwood.org.uk
and click on Apply
and click on Apply
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