Jobs Board

Vac-6658

London NW

Full-time

Permanent

£30k - £33k DOE

Monday 2nd November 2026

Monday 30th November 2026

You will join our committed, professional and friendly administration team within CST’s Fundraising Department, and you will contribute towards the delivery of a consistent and high-quality donor experience to our supporters throughout the UK.
 
Working closely with all members of your department and colleagues across the organisation, you will play a significant role in the achievement of the Department’s goals.

Your key responsibilities will be:
You will join our committed, professional and friendly administration team within CST’s Fundraising Department, and you will contribute towards the delivery of a consistent and high-quality donor experience to our supporters throughout the UK.
 
Working closely with all members of your department and colleagues across the organisation, you will play a significant role in the achievement of the Department’s goals.


You will join our committed, professional and friendly administration team within CST’s Fundraising Department, and you will contribute towards the delivery of a consistent and high-quality donor experience to our supporters throughout the UK.
 
Working closely with all members of your department and colleagues across the organisation, you will play a significant role in the achievement of the Department’s goals.

Your key responsibilities for this role are as follow:

Always ensure the highest quality of donor care
Play a role in the strategy of continuous improvement in all aspects of the Department’s work
Contribute towards the strong relationship between the charity, its lay-leaders, and its donors
Take ownership of your responsibilities within the team, including but not limited to:
Helping to maintain our fundraising database and ensuring a high level of accuracy
Supporting fundraising events, including a 1,000-person annual dinner, and assisting on site with their smooth running
Responding to incoming fundraising enquiries, requests, and gifts, ensuring these are processed to a consistently high standard within agreed timescales, and in a prompt, efficient, thoughtful and personalised manner
Collating information and materials as requested by management, fundraisers, volunteers, and supporters
Providing general administrative support to the fundraising team and management

You will need to have recent experience of:
Working in a sales, customer service, or fundraising environment
High-quality customer care delivery (donor stewardship or customer service experience is preferred)

You must have the ability to:
Work calmly under pressure whilst maintaining a confident and friendly manner
Prioritise activities and focus on details, whilst not losing sight of the bigger picture
Deliver continuous improvements to our working practices and ‘customer’ facing output

Strong competences essential to the role include:
Accuracy
Willingness to acquire new skills
Written and verbal communication skills
Strong interpersonal skills
High level of numeracy
Commercial awareness
Organisational skills and time management

IT skills including:
Database applications: experience of managing data, ideally with Raiser’s Edge, or similar fundraising or CRM products
Excel, Outlook and Word to at least an intermediate level
Recent business use of a windows computer

You must be a team player and have:
A willingness to ‘get stuck in’ and help the team as well as a broader contribution to the wider organisation as required.
The ability to play a key role in CST fundraising events, including our Annual Dinner
A flexible approach to work, willing to work beyond ‘regular hours’ and ‘job spec’ as required

You will need an understanding of:
The UK Jewish community, its institutions and culture, and CST’s place and mission within it
The sensitivity and confidentiality around elements of our work

All applicants must be eligible to work in the UK at the time of application.
The role holder is subject to a basic level DBS check.
Offer will be subject to satisfactory reference checking.
May close earlier if suitable candidate is found.
First Stage Interview: 1st December

Please submit your CV & a covering letter setting out why you would like the role and how you meet each component of the person specification to careers@cst.org.uk, with ‘Fundraising Administrator‘ as the subject header.