Jobs Board

Vac-6659

London NW

Full-time

Permanent

Competitive: IRO experience and seniority of the role

Monday 2nd November 2026

Monday 30th November 2026

The Head of Volunteer Operations is responsible for overseeing, developing and supporting CST’s volunteer function, ensuring the effective recruitment, operational deployment, progression, welfare, retention and recognition of volunteers across London and the Southern Regions. The role will lead the development and implementation of CST’s volunteer strategy, creating a sustainable and engaged volunteer workforce that delivers the organisation’s operational objectives and cultural values.
 
The postholder will be responsible for ensuring the effective coordination, communication and support throughout a volunteer’s lifecycle. This includes establishing clear progression pathways, promoting training and development opportunities, and fostering a positive volunteering experience that encourages long-term engagement. The role also carries responsibility for volunteer welfare, ensuring that volunteers are appropriately supported and that any concerns are addressed promptly and professionally. The postholder will ensure that volunteer-related policies, processes, and practices remain aligned with organisational requirements and recognised best practice.
 
Working collaboratively across the organisation, the Head of Volunteer Operations will build and maintain a cohesive volunteer infrastructure, partnering closely with the Southern Event Security Manager, the Southern Senior Regional Security Manager, the National Head of Training and Tactics, the National Training Team, CST’s regional security teams, the Director of HR, Volunteer Team Leaders, and volunteers themselves. The successful candidate will demonstrate strong leadership, organisational and communication skills, with the ability to build relationships, drive continuous improvement, and support volunteers in a dynamic operational environment.
For full job details go to: cst.org.uk and click on link to Candidate Pack

You must be a team player and have:

Experience of operational security
Demonstrable leadership experience
Ability to build strong relationships both internally and externally
Strong communication skills; both orally and in writing.
Leading under pressure and to demanding deadlines.
Prioritising a complex workload
Problem-solving skills with a persistence to see issues resolved
Organisation skills with a professional and mature manner
Proactive and results orientated mindset with the determination to see projects through from start to finish

Please note:
All applicants must be eligible to work in the UK at the time of application.
The role holder is subject to a basic level DBS check.
Offer will be subject to satisfactory reference checking.
May close earlier if suitable candidate is found.

First Stage Interviews: 1 December

Please submit your CV & a covering letter setting out why you would like the role and how you meet each component of the person specification to careers@cst.org.uk, with ‘Head of Volunteer Operations‘ as the subject header.